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Duty of care 1: A septic snail and the ultimate consumer

A short video to accompany Mind The Care Training’s ‘Hanged if you do & hanged if you don’t’ training for health and social care workers. If there’s one thing that unites almost everyone concerned with health and social care services it’s the fear of being sued.

Otherwise rational and courageous workers have been reduced to quivering wrecks at the mere suggestion of litigation or the slightest suggestion that they might have failed in or ‘neglected’ their duty of care.

Duty of care is such a preoccupation for workers that it crops up daily in conversation and in practice whenever we encounter ‘thorny’ issues relating to ‘health and safety’, ‘rights and responsibilities’, ‘freedom of choice’, ‘confidentiality’ and a host of other topics. However not everyone who hears the term understands what it means or indeed where it comes from.